Rootly — Incident Response Automation
| Activities: Y/H | Diagnostics: Y/M | Provisioning: N/L |
| Event ontology: P/M | Observability: Y/M | Confidence: Medium |
Build style / interface — Slack- and Teams-first incident management platform with chatbot commands, workflows, and a web console; includes a codeless automation engine and mobile support.
What it actually does — Automates the full incident lifecycle: creates incident channels, assigns roles, captures timelines and communications, correlates alerts with recent changes, generates real-time summaries, orchestrates response workflows, and auto-generates post-incident reviews.
Data / telemetry — Incident context and communications (Slack/Teams messages, call transcripts, timelines), alert metadata from monitoring tools, on-call schedules, CI/CD and repository change events. Raw metrics/logs remain in source observability systems and are referenced contextually.
Interoperability — Deep Slack integration plus support for Microsoft Teams; 100+ integrations including Datadog, New Relic, Grafana, GitHub, GitLab, Jira, ServiceNow, PagerDuty, Statuspage, and CI/CD tools. Provides APIs and an open-source MCP server for IDE and agent integrations.
Deployment model — SaaS (cloud-hosted); optional self-hosted extensions such as MCP connectors.
Notes — Strong human-in-the-loop automation and AI-assisted incident management; focuses on coordination and learning rather than direct infrastructure changes.
🧠 UKM Snapshots
ingest Y/M, index Y/M, retrieval Y/M, governance P/M, overall medium
Note: Stores structured incident knowledge, summaries, and postmortems; limited general-purpose enterprise knowledge management.
⚙️ UAM Snapshots
ingest Y/H, index Y/M, retrieval Y/M, governance P/M, overall high
Note: Rich activity timelines, role assignments, approvals, and audit trails across chat and integrated tools.
🔍 UDM Snapshots
ingest Y/M, index Y/M, retrieval Y/M, governance P/M, overall medium
Note: Diagnostics rely on correlated alerts and change context; no causal graph-based RCA.
👁️ UOM Snapshots
ingest Y/M, index P/M, retrieval Y/M, governance P/M, overall medium
Note: Observability data is consumed from upstream tools; Rootly focuses on contextual navigation and summaries.
🧬 UEOM Snapshots
ingest P/M, index P/M, retrieval P/M, governance P/M, overall medium
Note: Incident-centric ontology linking alerts, responders, services, and changes.
🚀 UPM Snapshots
ingest N/L, index N/L, retrieval N/L, governance N/L, overall low
Note: No direct provisioning or rollback; remediation is executed via external automation or runbooks.
Latest updates — Expanded AI SRE features and open-source MCP server for IDE integrations (2024–2025).
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