BMC Helix AIOps (ServiceOps)

Activities: Y/H	Diagnostics: Y/M	Provisioning: P/M
Event ontology: Y/M	Observability: Y/M	Confidence: High

Build style / interface — Service-centric console with Teams/Chat integrations.
What it actually does — Agentic AI (HelixGPT) summarizes situations, recommends best actions, accelerates incident resolution, and ties into ITSM workflows.
Data / telemetry — Multi-signal ingest and dynamic service modeling.
Interoperability — Works across Helix ITSM/ITOM; chat and automation hooks.
Deployment model — SaaS.
Notes — Strong orchestrator posture; infra apply typically via automations/tooling under change controls.

UKM Snapshots:
KB retrieval Y/M, governance Y/M, overall medium

UAM Snapshots:
timeline Y/H, evidence policy Y/H, audit Y/H, overall high

UDM Snapshots:
situation analysis Y/M, recommendations Y/M, overall medium

UOM Snapshots:
ingest Y/M, modeling Y/M, overall medium

UEOM Snapshots:
service graph Y/M, overall medium

UPM Snapshots:
runbooks P/M, approvals Y/M, direct apply P/L

Latest updates — 25.3/25.4 releases add agentic AI improvements (Aug–Oct 2025).
Links — Agentic AI capabilities, Setup guide