Moogsoft — AIOps & Incident Correlation
| Activities: P/M | Diagnostics: Y/M | Provisioning: N/L |
| Event ontology: P/M | Observability: P/M | Confidence: Medium |
Build style / interface — SaaS incident intelligence platform with a web UI, Situation Room, and collaboration timelines; integrates with chat and ITSM tools.
What it actually does — Applies ML-based noise reduction and correlation to group alerts into incidents, highlights probable root-cause alerts, and surfaces similar historical incidents to accelerate triage and response.
Data / telemetry — Alert and event streams from monitoring and observability tools; optional metric ingestion for anomaly detection; change and context metadata from external systems.
Interoperability — Wide integration ecosystem including Datadog, Dynatrace, New Relic, Splunk, Prometheus-based tools, ServiceNow, Jira, PagerDuty, Slack, and Microsoft Teams.
Deployment model — SaaS (cloud-hosted; now part of Dell APEX AIOps Incident Management).
Notes — Focused on alert correlation and incident intelligence; remediation and provisioning actions are executed via external automation or ITSM integrations.
🧠 UKM Snapshots
ingest P/M, index P/M, retrieval P/M, governance P/L, overall low-medium
Note: Stores incident context, alert history, and resolution notes; limited enterprise knowledge management beyond incidents.
⚙️ UAM Snapshots
ingest P/M, index P/M, retrieval P/M, governance P/L, overall medium
Note: Maintains incident timelines, ownership, and status changes; deeper activity replay depends on integrated tools.
🔍 UDM Snapshots
ingest Y/M, index Y/M, retrieval Y/M, governance P/M, overall medium
Note: Strong alert correlation and anomaly detection; RCA is probabilistic and evidence-backed rather than causal-graph based.
👁️ UOM Snapshots
ingest P/M, index P/L, retrieval P/M, governance P/L, overall low-medium
Note: Consumes telemetry from upstream observability platforms; users pivot to source dashboards for deep analysis.
🧬 UEOM Snapshots
ingest P/M, index P/M, retrieval P/M, governance P/L, overall medium
Note: Incident-centric ontology linking alerts, services, and changes; limited full-stack workload topology.
🚀 UPM Snapshots
ingest N/L, index N/L, retrieval N/L, governance N/L, overall low
Note: No native provisioning or rollback; actions are delegated to automation platforms and runbooks.
Latest updates — Integrated into Dell APEX AIOps portfolio with continued enhancements to correlation rules, workflows, and UI (2024–2025).
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