PagerDuty AIOps

Activities: Y/M	Diagnostics: Y/M	Provisioning: P/L
Event ontology: P/M	Observability: P/L	Confidence: High

Build style / interface — SaaS incident management with low-code incident workflows, Automation Actions, and an AI-driven Command Console.
What it actually does — Provides incident intelligence and response automation: suppresses and deduplicates alerts, correlates related events into incidents, surfaces change context and similar past incidents, drafts status updates and post-mortems, and recommends next steps. Includes SRE, Insights and Shift agents to assist during response.
Data / telemetry — Ingests events from monitoring tools and change feeds, and maintains incident timelines and human response history.
Interoperability — Integrates with Datadog, New Relic, CloudWatch, Jira, ServiceNow, Slack and Teams; remediation can run via Automation Actions or Rundeck.
Deployment model — PagerDuty Operations Cloud (SaaS).
Notes — Human-centric: can auto-execute safe diagnostics and remediations when confidence is high, but escalates to humans if uncertain.

UKM Snapshots: ingest P/M, index P/M, retrieval Y/M, governance Y/M, overall medium
Note: Coverage — Ingest P/M; Index P/M; Retrieval Y/M; Governance Y/M; Overall medium

UAM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall medium-high
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall medium-high

UDM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall medium-high
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall medium-high

UOM Snapshots:
ingest P/L, index P/L, retrieval P/L, governance P/L, overall low-medium
Note: Coverage — Ingest P/L; Index P/L; Retrieval P/L; Governance P/L; Overall low-medium

UEOM Snapshots:
ingest P/M, index P/M, retrieval P/M, governance P/M, overall medium
Note: Coverage — Ingest P/M; Index P/M; Retrieval P/M; Governance P/M; Overall medium

UPM Snapshots:
ingest P/L, index P/L, retrieval P/L, governance P/L, overall low-medium
Note: Coverage — Ingest P/L; Index P/L; Retrieval P/L; Governance P/L; Overall low-medium

Latest updates — PagerDuty launches end-to-end AI Agent Suite (Oct 8, 2025). Links — Official Site, Docs, Blog