Salesforce Agentforce OpsAI

Activities: Y/M	Diagnostics: Y/H	Provisioning: Y/M
Event ontology: Y/H	Observability: Y/M	Confidence: High

Build style / interface — Low-code Agent Studio plus Apex, with a Command Center dashboard and MCP support.
What it actually does — Uses Data Cloud to ingest and search incidents; orchestrates incident and operations flows; triggers actions and integrations via flows and partner connectors; provides agent metrics in Command Center.
Data / telemetry — Topics and events from Data Cloud and Command Center metrics.
Interoperability — Integrates with MCP, MuleSoft, Salesforce Flows and partner tools.
Deployment model — Runs on the Salesforce Cloud.
Notes — OpsAI is positioned as part of Agentforce for cross-team workflows and approvals.

UKM Snapshots: ingest Y/H, index Y/H, retrieval Y/H, governance Y/H, overall High
Note: Ingestion & Validation: Y/H; Normalization & Enrichment: Y/H; Agentforce classifies and enriches incoming data via an ontology of “Topics” and associated “Actions

UAM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall Medium-High
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall Medium-High

UDM Snapshots:
ingest Y/H, index Y/H, retrieval Y/H, governance Y/H, overall High
Note: Coverage — Ingest Y/H; Index Y/H; Retrieval Y/H; Governance Y/H; Overall High

UOM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall Medium-High
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall Medium-High

UEOM Snapshots:
ingest Y/H, index Y/H, retrieval Y/H, governance Y/H, overall High
Note: Coverage — Ingest Y/H; Index Y/H; Retrieval Y/H; Governance Y/H; Overall High

UPM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall Medium-High
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall Medium-High

Latest updates — Dreamforce: Agentforce 360; OpenAI & Anthropic partnerships expanded (Oct 14, 2025). Links — Official Site, Docs, Blog