Servicenow AI Agent Orchestrator

Activities: Y/H	Diagnostics: Y/H	Provisioning: Y/M
Event ontology: Y/H	Observability: Y/M	Confidence: High

Build style / interface — No/low-code Agent Studio orchestrates across ITSM and ITOM.
What it actually does — Coordinates multiple agents and incident workflows; runs runbooks and service requests; maps OpenTelemetry data into the CMDB via Service Graph.
Data / telemetry — ITSM/CMDB/CSDM records, with OTel via Service Graph.
Interoperability — Supports integrations, scripts, and OTel connectors.
Deployment model — Available on the ServiceNow Cloud.
Notes — Provisioning occurs through integrations and runbooks rather than direct apply.

UKM Snapshots: ingest Y/M, index Y/M, retrieval Y/M, governance Y/H, overall High
Note: Ingestion & Validation: Y/H; Normalization & Enrichment: Y/H; ServiceNow’s platform is built on a single data model (Service Graph/CMDB) that normalizes all entities (users, assets, services, incidents) and their relatio

UAM Snapshots:
ingest Y/H, index Y/H, retrieval Y/H, governance Y/H, overall High
Note: Coverage — Ingest Y/H; Index Y/H; Retrieval Y/H; Governance Y/H; Overall High

UDM Snapshots:
ingest Y/H, index Y/H, retrieval Y/H, governance Y/H, overall High
Note: Coverage — Ingest Y/H; Index Y/H; Retrieval Y/H; Governance Y/H; Overall High

UOM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall Medium-High
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall Medium-High

UEOM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall Medium-High
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall Medium-High

UPM Snapshots:
ingest Y/M, index Y/M, retrieval Y/M, governance Y/M, overall Medium-High
Note: Coverage — Ingest Y/M; Index Y/M; Retrieval Y/M; Governance Y/M; Overall Medium-High

Latest updates — AI Agent Orchestrator & Agent Studio announced (Jan 29, 2025). Links — Official Site, Docs, Blog